Student Services

As an online student at Fitchburg State University, you have access to many resources and services. We’re here to help you succeed.

We’re here to help

Online doesn't mean you're on your own. Meet the Fitchburg State team eager to answer your questions about online admissions, financial aid, tuition payments, coursework, technical support, and more!

Online Registration and Payment Instructions

View Course Schedule Class registrations and payments can be done online, using Fitchburg State University’s Web4 interface. Step-by-step instructions for both can be found here: Fitchburg State University’s refund information can be found on the Refund Policy page.

Accelerated Student Resources

Find resources such as how to decide which courses to take, how to register for a course, how to navigate your student account, and additional information for online students.

Technical Support

The university’s Information Technology department provides innovative, progressive technology to facilitate the best online education experience possible for students, faculty, and staff. Fitchburg State’s 24-hour Call Center offers support to students by phone at 978-665-4500 or 866-830-0518. Students can also contact the IT Help Desk by completing the Online Help Desk Request Form or by beginning a live chat. Answers to common questions can be found at our Online Student Resource Center.


The Amelia V. Gallucci-Cirio Library supports the teaching and scholarship mission of Fitchburg State University by providing a dynamic and collaborative learning space, both physically and virtually. Actively developing, maintaining, and creating accessible collections with evolving services is essential to this mission. Library resources are available to online students. For assistance with library services and access to reference materials, call 978-665-3062 (during regular business hours) or email [email protected].

Resources for Online Students: Advisors and Coordinators

How to find my Student Coordinator: Your Student Coordinator will contact you shortly after you register for your first course. If you have additional questions, please reach out to 978-665-3410. Things I should go to my Student Coordinator for:
  • Additional questions about registration
  • Locating and understanding the plan of study
  • Choosing which courses to register for
  • Planning to take a short break (Leave of Absence)
How to find my Advisor: Your advisor is listed on your Degree Works site (please see the “Choosing which courses to take” tab for instructions on how to access Degree Works). Things I should go to my Advisor for:
  • Transfer credits
  • Change in program/concentration after matriculation

Military and Veteran Resources

Military Friendly School logo

At Fitchburg State, we're proud of being named a 2023-24 Military Friendly® School. We know that managing your educational, military and personal responsibilities can be a challenge, and we strive to provide the services and support necessary to achieve your academic goals.

Our Veterans Certifying Official acts as a liaison with the Regional Processing Office in Buffalo, New York. Our goal is to assist veterans or their dependents with the application and certification processes for veteran-related benefits. Prospective and current students looking for further information regarding veteran-related education benefits—such as filing for benefits, enrollment certification and transfer credit evaluation—are encouraged to contact the Registrar’s Office at 978-665-4196 or [email protected].

Graduation Information

Applying for graduation is simple! Simply log into your Self-Service Banner account and click on:

  • Student
  • Student Records
  • Apply to Graduate

Follow the step-by-step instructions. Also, refer to our commencement page for general information about graduation. Students will be able to follow the status of their application in Self-Service Banner as well. Log into your Self-Service Banner account and click on:

  • Student
  • Student Records
  • View Application Status
Emails regarding your progress through graduation clearance will be sent to your Fitchburg State email account; please be sure to check it often. If you have questions or concerns, you can email them to [email protected].

Request more information

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Or call 844-351-9393

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for help with any questions you may have.